1. Acceptance of Terms

By accessing or using MySwiss24.com, you agree to be bound by these General Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use MySwiss24.com or any services provided by MySwiss24.com.

2. Services Provided

MySwiss24.com facilitates the purchase and international shipping of Swiss products. MySwiss24.com offers a platform for users to request and purchase Swiss products and provides forwarding services to ship these products to designated addresses worldwide (the “Services”). We handle various aspects of the shopping process, including order placement, payment processing, and shipping arrangements. MySwiss24.com reserves the right to modify or discontinue the Services at any time without prior notice.

3. User Responsibilities

By using the Services, you represent and warrant that:

All information you provide is accurate, complete, and current.

You have the legal capacity to enter into these Terms and to use the Services.

You will not use the Services for any unlawful purpose or in any manner that violates any applicable laws or regulations.

You are solely responsible for ensuring that any items ordered and shipped to us are not prohibited by local, national, or international laws. MySwiss24.com is not liable for any consequences resulting from the ordering or shipping of prohibited items.

4. Pricing and Payment

All prices for products and services are listed on MySwiss24.com and are subject to change without notice.

Payment must be made at the time of placing an order and will be processed through third-party payment processors. You agree to pay all charges incurred in connection with your order.

You are responsible for any applicable taxes, duties, or other governmental charges related to your order.

5. Order Confirmation

Upon receipt of your order, MySwiss24.com will send an email confirmation to the address provided. This confirmation does not constitute a binding contract, and MySwiss24.com reserves the right to refuse or cancel any order for any reason, including unavailability of products or errors in pricing.

6. Shipping and Delivery

Customers must provide accurate product values for customs declarations. MySwiss24.com strictly complies with international shipping regulations and will not alter or undervalue declared amounts. Any false declaration is the sole responsibility of the customer and may result in customs delays, penalties, or legal consequences. By using our services, customers agree to comply with all applicable customs laws and regulations

MySwiss24.com aims to ship orders promptly; however, delivery times are estimates and may vary due to factors beyond our control, such as customs clearance.

If you experience a delay or if your shipment is refused by customs, please contact your local FedEx, UPS, or DHL office using your tracking number for assistance. While we strive to facilitate smooth deliveries, MySwiss24.com cannot be held responsible for delays or refusals caused by carriers or customs offices, as we have no control over these processes.

You are responsible for providing accurate shipping information. MySwiss24.com is not liable for any delays or non-delivery resulting from inaccurate information.

6A. Customs Clearance, Refusal, Return and Related Costs

Customs authorities in each destination country operate independently from MySwiss24.com. Once a shipment arrives in the destination country, the Customer (recipient) is fully responsible for complying with all customs requirements, including but not limited to providing necessary documents, import permits, identification, tax payments, or responses to customs inquiries.

Customs Clearance Responsibility

MySwiss24.com cannot guarantee customs approval. If customs requires additional documents, information, or payments, it is the Customer’s sole responsibility to provide them promptly. Failure to comply may result in delays, penalties, or refusal of the shipment.

Customs Refusal or Non-Clearance

If the package is not cleared by customs for any reason, including but not limited to:

• refusal to pay duties, VAT, or taxes,
• failure to provide requested documentation,
• regulatory restrictions in the destination country,
• prohibited or restricted items,
• the recipient not responding to customs or the carrier,
• FDA Prior Notice issues (for U.S. shipments),

the shipment is considered delivered to the country of destination, and MySwiss24.com’s delivery obligation is fulfilled.

Return-To-Sender Costs (Switzerland)

If the shipment is returned to Switzerland due to customs refusal or non-clearance, all return shipping costs, customs fees, import VAT, storage fees, inspection charges, and handling fees will be charged to the Customer.
These costs must be paid in full before MySwiss24.com can release or re-ship the package.

Unclaimed or Abandoned Shipments

If a returned shipment remains unclaimed or unpaid for more than 30 days after arriving at our Swiss warehouse, MySwiss24.com reserves the right to dispose of the shipment or destroy it. Disposal does not release the Customer from any outstanding return shipping fees, customs/VAT charges, or service fees.

Re-Shipping After Return

If the Customer requests re-shipping after return, all fees — including new shipping charges — must be prepaid.

7. Transport Insurance & Responsibility

Transport Insurance: If the customer already has their own transport insurance, they do not need to request additional insurance from MySwiss24.com.

If the customer does not have transport insurance, MySwiss24.com can activate insurance on their behalf through the selected carrier (DHL, FedEx, Swiss Post, etc.). In case of loss or damage during transport, compensation is subject to the carrier’s insurance policy (e.g., DHL, FedEx, Swiss Post).

Responsibility : MySwiss24.com is responsible for handling, inspecting, and securely packaging shipments before handover to the carrier. Once a package is shipped, MySwiss24.com is not liable for any delays, damages, or losses during transit. MySwiss24.com acts solely as a shopping and handling service agent and is not responsible for any loss, damage, or delay caused by third-party carriers.

Customers are responsible for monitoring their shipment using the tracking number, verifying that their delivery address is accurate, and selecting the most suitable shipping method based on their needs.

8. Returns and Refunds

Due to the nature of the Services, MySwiss24.com does not accept returns or issue refunds for completed orders. Please check the seller’s return policy before purchasing. If accepted, a return service fee of 49 CHF plus return shipping costs to the seller will apply.

If you receive a damaged or incorrect product, notify MySwiss24.com and the carrier immediately with evidence of the issue. However, MySwiss24.com is not responsible for non-receipt, damage, loss, or theft of parcels during transport until delivery, including any reshipment.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Limitation of Liability

To the maximum extent permitted by law, MySwiss24.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory.

11. Changes to Terms

MySwiss24.com reserves the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Services following such changes constitutes your acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Email: support@myswiss24.com
Phone: +41.22.575.6068
Address: Leemond LLC, MySwiss24.com, Route de Pré-Bois 20, 1215 Geneva, Switzerland