No, You don’t need to create an account to use our services! Simply submit your shopping or forwarding service request with ease—no login required. We’ve designed our process to be as simple and convenient as possible, so you can avoid unnecessary complications every time.

Your privacy is our priority. We do not store any sensitive personal information on our website, which guarantees the security of your data. With us, your shopping experience is not only convenient and simple, but also secure.

Yes, you can submit a shopping or forwarding request through our simple form, where you'll provide product details and your delivery address for processing.

Once your items arrive at MySwiss24, we will send you a detailed email with information about the received goods, photos, and shipping details. Additionally, you will receive an SMS notification to your phone, making it easy to track your order progress.

Yes, we offer international shipping to various countries, although some restrictions may apply depending on local regulations.

Yes, we can consolidate multiple orders into a single shipment, which may help reduce your shipping costs.

No, our forwarding service only accepts packages shipped from within Switzerland. Since Switzerland is not part of the EU, we cannot receive parcels from the EU or any other country outside Switzerland.

Yes, we provide tracking information for your shipment, allowing you to monitor its progress throughout the delivery process.

Yes, we will provide all necessary documentation for customs clearance, and the FedEx, UPS, or DHL carriers will handle the customs clearance process. However, you are responsible for any duties or taxes charged by your country’s customs office.

If you experience a delay or if your shipment is refused by customs, please contact your local FedEx, UPS, or DHL office using your tracking number for assistance. While we strive to facilitate smooth deliveries, MySwiss24 cannot be held responsible for delays or refusals caused by carriers or customs offices, as we have no control over these processes.

Yes, we accept major credit cards, PayPal, and wire transfers, ensuring that you have flexible and secure payment options. All payments are secured by Stripe through SSL encryption.

Yes, but orders can only be canceled before processing. It’s important to contact us as soon as possible if you wish to cancel.

No, however, it's advisable to check the seller's return policy before making a purchase. If accepted, note that a return service fee of 49 CHF plus return shipping cost to the seller applies.

Yes, we will inform you if the product is unavailable and will suggest alternatives or issue a refund based on your preference.

Yes, we can assist with bidding purchases. Simply complete our Auction Agent service form, and we'll handle the bidding process for you.

Yes, we can accommodate specific shipment date requests if communicated to us in advance.

Yes, we offer gift-wrapping services for an additional fee upon request, allowing you to customize your purchase for special occasions.